EuroEvents is pleased to invite you at the 5th Annual Medical Tourism Conference which will be held on the 13th and 14th of March in Zagreb, Croatia.

EuroEvents is pleased to invite you to the 5th Annual MTCE conference, the leading industry event of 2019! This year our focus will be on how to win international patients in the era of digitization and globalization!

MTCE will provide an interactive platform during which practitioners and leading experts in the area will share, discuss and construct strategies for future growth and innovation for the purpose of creating and sustaining successful facilities.

Furthermore, the MTCE 2019 will concentrate on revealing the key strategies for success based on providing the ultimate customer tailored experience as well as defining the trends that will shape the future of medical tourism.

Inspire and be inspired, discover and be discovered,  join us today and experience the full potential of MTCE 2019!






Meet our most valued speakers

Mahroon H. Hussain

Marketing Manager, Right Choice Home & Away, United Kingdom

    Anna Kaczmarska

    CEO, DIgital Hermes, United Kingdom

      Gordana Kalan Živčec

      MD PhD, founder&owner Medico Veritas, Postojna, Slovenia

        Maris Luks

        CEO &Partner, AmberLife Cancer Clinic, Latvia

          Carine Briat – Hilaire

          CEO & Co-founder, France Surgery, France

            Joe Sweet

            Director of International Patient Experience | Cleveland Clinic | USA

              Elizabeth Ziemba

              President | Medical Tourism Training | USA

                Ognjen Bagatin

                CEO | Poliklinika Bagatin | Croatia

                  Claudia Mika

                  Founder & CEO | Temos International | Germany

                    Daniel Coulton Shaw

                    Clinic Ambassador I Global Clinic Rating I United Kingdom

                      Tatyana Sokolov

                      CEO | MedicaTour | Russia

                        Stelios Kouvaris

                        Global Manager I Iatropolis Medical Group I Greece

                          Mehmet Söyler

                          Eye Doctor and Chairman of the Board I Batigoz I Turkey

                            Miljenko Bura

                            Vice-President, GHTC and President | Zagreb Health Tourism Cluster | Croatia

                              Ilaria Giannico

                              Secretary General | European Union of Private Hospitals | Belgium

                                Kim Katerin Lagoda

                                Head of International Patient Care I Helios Health I Germany

                                  Irving Stackpole

                                  President | Stackpole Associates Limited | USA

                                    Mirna Turcinovic

                                    International Patient Manager I Gyncare I Slovakia

                                      Dimitris Kavakas

                                      Managing Director | Redia IVF | UK

                                        Lutz Lungwitz

                                        President | German Medical Wellness Association | Germany

                                          prim. Vlasta Brozicevic

                                          M.D., specialist in physical medicine and rehabilitation, rheumatology, Terme Selce, Croatia

                                            Alexander Zakucia

                                            High Ticket Closer for Clinics | Slovakia

                                              Ilse Bertels

                                              Public Relations and Communication | Cardio-Thoracic Centre Monaco | Monaco

                                                MTCE B2B POWER WORKSHOP

                                                Partners in progress!


                                                08:30 - 09:00
                                                Registration & Morning Refreshments

                                                09:15 – 09:45 The Implementation of the EU Directive on Cross-Border Healthcare and the position of European private hospitals

                                                • The EU Directive 2011/24 – an overview
                                                • UEHP position on the EU Directive 2011/24
                                                • Experiences coming from UEHP hospitals

                                                Ilaria Giannico, Secretary General, European Union of Private Hospitals

                                                09:45 – 10:10 Buying & Selling Healthcare across borders: Opportunities and obstacles

                                                • Old models, new trends
                                                • Elements of success – case studies
                                                • Preparing for growth

                                                Elizabeth Ziemba, President, Medical Tourism Training Inc, USA

                                                Tatyana Sokolov, CEO, MedicaTour, Russia
                                                Anna Kaczmarska, CEO, DIgital Hermes, United Kingdom
                                                Mahroon H. Hussain, Marketing Manager, RightChoice, United Kingdom

                                                11:00 - 11:30
                                                Networking Break

                                                11:30 – 12:00 Facing the problem of lack of suitably skilled workforce

                                              • Medical expertise
                                              • The magic touch that makes all the difference
                                              • 7th Bagatin laws of hospitality
                                              • Ognjen Bagatin, CEO, Bagatin Clinic, Croatia


                                                12:00 – 12:30 Cyberknife 12 years experience at Latropolis Radiosurgical Center

                                                Stelios Kouvaris, Global Manager, Iatropolis Medical Group,Greece

                                                12:30 – 13:00 Hello # how is your @ and how to communicate

                                                • how to contact or reply to foreign patients
                                                • what information to send
                                                • what to expect

                                                Ilse Bertels, PR and Communication Coordinator, Monaco Cardio Thoracic Center, Monaco

                                                A great opportunity to interact with market leaders and valued speakers in a relaxing environment, exchange ideas and discuss innovations

                                              • Determine exactly how you stand against other medical facilities
                                              • Find out specifically what needs to be done to take your medical facility to the next level
                                              • Daniel Shaw, Clinic Ambassador, Global Clinic Rating, United Kingdom

                                              • Patient satisfaction versus patient experience
                                              • Understanding the patients’ needs
                                              • Best practice examples from successful players in international medical travel
                                              • Claudia Mika, Founder & CEO, Temos International, Germany

                                                15:00 – 15:30 The future is in your hand

                                                • Telehealth and Telemedicine are the early signs of healthcare transformation
                                                • Modern medicine has been digitized; it will soon be democratized
                                                • Many of the difficulties and stress of medical care will be transformed by smart phones and personal care devices
                                                • The “winners” will be consumers; the losers will be systems and providers who ignore this transformation

                                                Irving Stackpole, President, Stackpole & Associates Inc, USA

                                                15:30 – 16:00 Networking Break

                                                16:00 – 16:30 Ensuring Continuum of Care Worldwide

                                              • How to assure security, effectiveness and continuum of care for the travelling patient from decision-making to the follow-up process?
                                              • The benefits of DigiMED Assistant: teleconsultation, second medical opinions, reducing healthcare costs, improving outcomes
                                              • Combining the patient-centered care with digital technology.
                                              • Carine Briat – Hilaire, CEO & Co-founder & Iulia-Maria Apostu, Digital Project Manager, France Surgery, France

                                                16:30 – 17:00 Future of harmless cancer treatment!

                                              • Different approach to Cancer treatment
                                              • What can help the patient
                                              • Mastering the Excellence
                                              • Maris Luks, CEO &Partner.AmberLife Cancer Clinic, Latvia

                                                08:30 - 09:00
                                                Registration & Morning Refreshment
                                                Opening Remarks from the Chairman

                                                09:00 – 09:25 Creating a consistent approach to high quality patient experience

                                                • Learn about Cleveland Clinic’s patient experience journey
                                                • Five drivers to creating a successful patient experience culture
                                                • Innovative & Digital patient experience approaches

                                                Joe Sweet, Director of International Patient Experience. Cleveland Clinic, United States of America

                                                09:25 – 09:50 Creating the next dimension customer experience and anticipation of the patients’ expectations: drawing conclusions from fertility patients

                                                • Focus on what do the patients need
                                                • Find out what are their expectations
                                                • Design a patient service plan to exceed their expectations

                                                Dimitris Kavakas, Managing Director, Redia IVF, United Kingdom

                                                09:50 – 10:15 Development of Health-Tourism – Quality Management Strategy for foreign patients/guest

                                              • the stay in a clinic can be compared with a hotel stay
                                              • it’s important to have a close cooperation between the clinics
                                              • the service facilities and the facilitators
                                              • the visit of the patient/client must be well planned
                                              • Lutz Lungwitz, President, German Medical Wellness Association, Germany 

                                                10:15 – 10:40 Overview of the medical tourism market in Russia and CIS – Patients’ preferences for treatment abroad

                                                • The situation in the medical tourism market is constantly changing in Russia and the CIS
                                                • New trends & preferences

                                                Tatyana Sokolov, CEO, MedicaTour, Russia

                                                10:40 - 11:00
                                                Networking Break

                                                Ognjen Bagatin, CEO, Bagatin Clinic, Croatia
                                                Claudia Mika, Founder & CEO, Temos International, Germany
                                                Maris Luks, CEO &Partner., AmberLife Cancer Clinic, Latvia
                                                Ilse Bertels, PR and Communication Coordinator, Monaco Cardio Thoracic Center, Monaco

                                                12:00 – 12:30 Preventive health and re-connection with the nature

                                              • Niche product for niche consumer
                                              • Are consumers patients or not and vice versa
                                              • Is prevention beating curative medicine in medical tourism
                                              • Wellness or well-being
                                              • Gordana Kalan Živčec, MD PhD, Founder & Owner, Medico Veritas Postojna, Slovenia

                                                12:30 – 13:00 Medical tourism infrastructure as support for local healthcare system and development factor in EU cohesion politics

                                              • Medical tourism facilities are also used by local patients and represent part of domestic healthcare system also
                                              • New infrastructure offer more opportunity in treatments and new technology
                                              • EU cohesion politics have to support this development
                                              • Miljenko Bura,Vice President, GHTC, President, Zagreb Health Tourism Cluster, Croatia/ZMTC

                                                13:00 - 14:00
                                                Networking Lunch

                                                14:00 – 14:15 How Excellence Can Lead to New Concepts in Medical Tourism

                                                • Polyclinic Terme Selce at Crikvenica Riviera: 30 years
                                                • The impact of shocking statistics for global concern
                                                • Know-how, methods, value system
                                                • The brand and excellence in action
                                                • The future: new concept and recognition

                                                Vlasta Brozičević prim. M.D., Specialist in physical medicine and rehabilitation, rheumatology, Terme Selce, Croatia

                                                14:15 – 14:45 Why do international patients choose one stop clinic? Understanding the complexity of patient care now and in the future

                                                • Why high-quality treatment itself is not enough to attract international patients
                                                • Tailor made proactive medical solutions elevating international patient care to next level
                                                • Exceeding patient expectations with ONE STOP clinic business approach

                                                Mirna Turcinovic, International Patient Manager, Gyncare, Slovakia

                                                14:45 – 15:15 Building a diverse cross border healthcare network for the international patient group

                                                • How Helios and Quironsalud use expertise in patient care and quality management across borders
                                                • How to use different national strengths and medical specializations
                                                • How to establish a diverse hospital and service network as the leading private hospital group in Europe

                                                Kim Katerin Lagoda, Head of International Patient care, Helios Health, Germany

                                                15:15 – 15:45 Making Medical Tourism sustainable by getting more patients from your enquirers

                                              • have a system
                                              • start tracking results
                                              • understand your patient needs and desires
                                              • tips and tricksof trade on how to close

                                                Alexander Zakucia, High Ticket Closer for Clinics


                                                Need more help?

                                                Event tickets

                                                Hurry up and get the Early Bird tickets while they are available

                                                Conference Ticket - Regular Participation Fee
                                                • Regular seating
                                                • Coffee breaks
                                                • Lunch
                                                • Conference materials
                                                • Presentations from the speakers
                                                • Networking
                                                Buy now

                                                what people say

                                                “The EuroEvents team and the organization of the event were excellent!”
                                                Gordana Kalan ZivcecOwner, Medico Veritas, Slovenia
                                                “It was relevant since most of the topics that were discussed are part of our daily activities.“
                                                Claudia MikaFounder and CEO, Temos International, Germany
                                                “I am completely satisfied with the conference. Very high level quality. For me, it was very relevant as I work with foreign patients daily.”
                                                Nika CsicsoovaSmile Clinic, Slovakia

                                                Diamond Sponsors

                                                Media Partners


                                                • Westin Hotel
                                                • Izidora Kršnjavog 1, Zagreb, Croatia
                                                • +385 1 4892 000

                                                Contact us